Shipping Policy
Shipping Orders
We aim to process your order within 1-2 business days.
Delivery typically takes 1-3 business days from the date of shipment. Please note that these are estimates and may vary depending on the carrier and specific circumstances.
You will receive a tracking number via email to monitor your order’s progress.
Shipping Fee
England: Free shipping on all orders.
Northern Ireland and Scotland: Shipping rates apply.
| Region | Package Weight Range | Shipping Cost (GBP) |
|---|---|---|
| England | Free Shipping | Free Shipping |
| Northern Ireland | 1lb - 11lb | £99.00 |
| 11.01lb - 66lb | £130.00 | |
| 66.01lb - 135lb | £150.00 | |
| Scotland | 1lb - 11lb | £50.00 |
| 12lb - 68lb | £80.00 | |
| 68.01lb - 135lb | £170.00 |
If you have any questions about shipping costs, please feel free to contact us via email at service-uk@allpowers.com. You can include your postcode and the products you wish to purchase, and we will assist you with a detailed inquiry.
Where to ship from？
We operate from local warehouses in the UK. Your order will be shipped from the nearest warehouse based on your delivery address. This ensures faster delivery and reduced shipping times. Rest assured, all products are designed to meet UK local voltage and plug specifications.
How to ship?
For orders containing solar panels and power stations, we will ship them in separate packages to ensure safe and efficient delivery.
Portable Power Stations: Shipped via DPD.
Solar Panels: Shipped via Yodel or DHL.
You will receive tracking details via email to monitor the progress of your order.
Delivery Address
Providing a complete and correct delivery address is crucial. We are unable to change your shipping address once your order has been dispatched or shipped.
If a package is returned to us due to an incomplete or incorrect address provided by you or your agent, we will contact you immediately for corrections. The package will then be re-shipped at an additional shipping fee.
Please include a daytime telephone number with every order. If a package is undeliverable and returned to ALLPOWERS, please contact our customer service to arrange for re-shipping.
We also ship to other countries. For inquiries, please email us at service-uk@allpowers.com.
Shipping Status
We will dispatch your package as soon as possible once your order is placed. Delivery times will return to normal once logistics operations stabilize.
Please avoid providing delivery addresses that may be closed during the pandemic (e.g., schools). For any questions, please contact our customer service support.